Casino Mate Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Casino Mate in relation to your use of the website, account facilities and any available gaming services. They apply to all visitors, registered users and players, whether you access the website by computer, mobile phone, tablet or another supported device.

By accessing the website or registering an account, you acknowledge that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services. Other terms may apply to specific games, promotions, payment methods or features. Those terms will be made available when relevant and form part of this agreement.

Casino Mate may update these terms from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The current version will be published on the website. Where appropriate, reasonable notice may be provided. Continuing to use the website after an update means that you accept the revised terms, so you should check this page regularly.

Eligibility and lawful use

• You must be legally permitted to participate in online gambling in the place where you are located.
• You must meet the applicable minimum age requirement before opening or using an account.
• You must provide accurate, current and complete information when registering and whenever requested.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to access or use your account.

Casino Mate may refuse registration, restrict access or close an account where it reasonably considers that a person is not eligible, has provided inaccurate information, is located in a restricted jurisdiction or has otherwise failed to comply with these terms.

2. Accounts, identity and security

You may be required to create an account before using certain services. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account details have been lost, stolen or used without permission, you must notify Casino Mate as soon as possible and stop using the account until it has been secured.

Casino Mate may carry out identity, age, location, payment and source-of-funds checks. These checks help meet legal, regulatory, fraud-prevention and responsible gambling obligations. You may be asked to provide documents or information, and account access or transactions may be restricted while checks are completed.

• One person must not hold or operate multiple accounts unless expressly permitted.
• You must not open an account on behalf of another person or use another person's payment method without authorisation.
• You must not sell, transfer, lend or otherwise give access to your account.
• You must not use automated tools, scripts, bots or software intended to interfere with the website or gaming services.
• You must not attempt to bypass security controls, geographic restrictions, account limits or responsible gambling measures.

Where an account is suspended, closed or restricted, you must not create or use another account to avoid that action. Casino Mate may investigate linked accounts and may take appropriate action where it identifies a breach, suspicious activity or an attempt to misuse the services.

3. Deposits, withdrawals and gameplay

Available payment methods, processing requirements and any applicable conditions are shown on the website. You must use a payment method that belongs to you or that you are authorised to use. Casino Mate may decline, delay or reverse a transaction where required for verification, security, fraud prevention, technical reasons or compliance with applicable obligations.

You should check all transaction details before confirming a deposit or withdrawal. You are responsible for ensuring that your payment information is accurate and that your bank or payment provider permits the transaction. Your bank, card issuer or payment provider may apply separate fees, conversion rates or conditions.

A withdrawal may require completion of verification checks before it can be processed. Casino Mate may return funds to the original payment method where appropriate or request further information before releasing funds. Any applicable limits, processing conditions or transaction rules will be displayed or communicated through the relevant account area.

Games are provided for entertainment. You accept that outcomes depend on chance and that losses are possible. No strategy can guarantee a win. You must not gamble with money you need for everyday living, debts, household expenses or other essential commitments.

Errors, interruptions and prohibited conduct

If a technical, pricing, display or settlement error affects a game or transaction, Casino Mate may correct the error and take reasonable steps to restore the position that would have applied without the error. If a game is interrupted, the outcome may be settled according to the available game records and applicable rules.

You must not exploit a fault, promote abusive conduct, use stolen funds, engage in fraud, manipulate gameplay or participate in collusion. Casino Mate may suspend an account, cancel affected transactions, withhold funds where legally permitted and refer suspected unlawful activity to the appropriate authorities.

4. Promotions, responsible gambling and privacy

Promotions, bonuses and rewards may be subject to separate promotional terms. Those terms may include eligibility requirements, account restrictions, qualifying activity, expiry periods, wagering requirements, maximum values or withdrawal conditions. You should read the applicable promotion terms before opting in or using an offer. If promotional terms conflict with these general terms, the promotional terms will apply to that promotion to the extent of the inconsistency.

Casino Mate supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should set a personal budget, decide how much time to spend playing and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement.

• Use available deposit, loss, session or other account controls where offered.
• Take a break if gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing.
• Request a temporary break or account exclusion where available.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if you are concerned about your gambling.

Casino Mate may apply additional safeguards, including account reviews, limits, cooling-off periods, restrictions or exclusions. These measures may be applied at your request or where there are concerns about safe and lawful use of the services. You must not attempt to avoid an exclusion or restriction by opening another account.

Personal information is handled in accordance with the Casino Mate Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate with you about your account. By using the website, you acknowledge that information may be processed for these purposes in accordance with the applicable privacy information.

5. Website access, liability and final provisions

Casino Mate aims to keep the website available, secure and accurate, but continuous or error-free access cannot be guaranteed. The website may be changed, suspended or withdrawn, in whole or in part, for maintenance, security, technical, legal or operational reasons. You are responsible for having a suitable device, internet connection and software.

Website content is provided for general information and may change without notice. To the extent permitted by law, Casino Mate is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment systems, unauthorised access resulting from your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Where liability can be limited by law, it will be limited to the extent legally permitted.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a waiver of that provision.

These terms are governed by the laws that apply to the relevant Casino Mate service and your use of the website. Any dispute should first be raised through the available support process so that it can be reviewed. You should retain copies of important account, transaction and promotional information for your records.

If you have questions about these Terms & Conditions, please use the contact or support options made available on the Casino Mate website. Do not include sensitive payment information unless it is specifically requested through a secure channel.