Privacy Policy | Casino Mate

Information we may collect

To provide an online casino service, Casino Mate may need to collect different types of information about players and website visitors. The information we collect depends on how you interact with the website, the services you use and any legal or security checks that apply.

Account and identity information

When you register or manage an account, we may collect details such as your name, date of birth, contact details, login information, account preferences and other information you provide. We may also keep records of communications with you, including questions, requests and information provided to customer support.

Verification information

Where verification is required, we may collect documents or information used to confirm your identity, age, eligibility and account details. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed. Verification information is handled for security, responsible operation and compliance purposes.

Payment and transaction information

We may receive information about deposits, withdrawals, gaming activity, account balances and other transactions. Payment providers may process payment details directly. We may receive limited payment information, such as transaction references, payment method type, status and relevant account details, rather than complete payment credentials.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device details, language settings, pages visited, approximate location, access times and interactions with website features. We may also collect information about how you reached the website and how you use it.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud prevention services, analytics providers or other service providers. We use information from these sources only where it is relevant to operating, securing and supporting the service or meeting applicable requirements.

How and why we use information

Casino Mate uses personal information for purposes connected with providing and managing the website and online casino services. We seek to use information fairly, only where there is a legitimate operational, security, legal or service-related reason to do so.

To create, verify, maintain and administer player accounts.
To process deposits, withdrawals and other account transactions.
To provide customer support, respond to questions and manage complaints or requests.
To verify identity, age and account information where checks are required.
To detect, investigate and help prevent fraud, money laundering, account misuse, collusion, unauthorised access and other harmful or unlawful activity.
To protect the website, our players and our service providers from security threats.
To operate games, account functions, promotions and other features made available through the website.
To understand website performance, diagnose technical problems and improve the user experience.
To send service messages, including account, security, transaction and operational notifications.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To meet record-keeping, reporting and other legal or regulatory obligations that apply to online gambling services.

We may combine information collected from your account, device, transactions and support interactions when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a suitable basis or, where required, your consent.

Marketing choices

You can choose whether to receive promotional emails, messages or similar marketing communications where an opt-out option is available. You may unsubscribe by using the link or instructions in a marketing message, by changing available account preferences, or by contacting us. Even if you opt out of marketing, we may still send important service, security or transaction communications.

Sharing, security and storage

We may share personal information with trusted service providers that help us operate the website. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics and security. They are expected to handle information only for authorised purposes and according to appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect players, prevent suspected fraud or unlawful conduct, respond to a valid legal request, enforce applicable terms, resolve a dispute, or protect the rights, property and safety of Casino Mate and others. We may share information as part of a business change, such as a restructuring, transfer or sale, subject to appropriate safeguards.

Security measures

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, encryption or secure transmission, monitoring and staff or provider procedures. No online service can guarantee complete security, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or technology systems may be located outside Australia, which may mean personal information is processed or stored in another country. Where this occurs, we take reasonable steps to use providers with suitable privacy and security arrangements and to handle information consistently with applicable requirements.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Cookies and similar technologies

Casino Mate may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website usage and help deliver relevant communications or content. Cookies are small files or data elements stored on your device by your browser. Some are necessary for core functions, while others help us measure performance or improve the service.

You can manage, restrict or delete cookies through your browser settings. Blocking or deleting certain cookies may affect account access, security features or the way parts of the website operate. Your browser may also provide controls for notifications, tracking preferences and stored website data. Cookie settings may need to be adjusted separately on different browsers or devices.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@casinomate.wtf. Please provide enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before disclosing, changing or deleting information, particularly where a request could affect account security or another person's privacy.

We will review requests and respond within a reasonable timeframe. In some cases, we may be unable to provide access to particular information or delete records because retention is required for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If this applies, we will explain the position where we are able to do so.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published. We encourage players to review this page periodically so they understand how information is handled.

By using the Casino Mate website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you have questions about this policy or wish to make a privacy or data request, please contact support@casinomate.wtf.