Betting Rules

General betting conditions

Casino Mate provides gambling services subject to applicable Australian laws and the conditions applying to the relevant service. Access to betting may depend on your location, age, identity, account status and any legal or operational requirements that apply at the time. You are responsible for checking that gambling is permitted where you are located before using the website.

You must be at least 18 years of age to use gambling services. You must also provide information that is accurate, complete and current when creating or maintaining an account. An account must be used only by the person to whom it belongs. You must not allow another person to access your account, use your payment method or place bets on your behalf.

Casino Mate may carry out identity, age, location, payment and security checks. You may be asked to provide supporting information before an account can be opened, used or fully accessed. If required information is not provided, or if information cannot be verified, access to some or all services may be delayed, restricted or declined.

• You must keep your login details confidential and notify Casino Mate if you believe your account has been accessed without permission.
• You must not create or use more than one account unless expressly permitted under the applicable terms.
• You must not use the website for unlawful activity, fraud, money laundering, match manipulation or any other prohibited purpose.
• You must not place bets while impaired, under pressure from another person or without understanding the relevant rules.
• You are responsible for reviewing the details of a bet before confirming it.

Casino Mate may refuse, suspend, limit or cancel access where this is reasonably necessary for legal, regulatory, security, responsible gambling or operational reasons. Any action taken on an account will be handled in accordance with the applicable terms and requirements.

Your responsibility when using the service

You are responsible for making sure that the information displayed in your account is correct and that your devices, internet connection and account credentials are kept secure. You should log out after using a shared device and take reasonable steps to prevent unauthorised access. If you notice an unusual transaction, unexpected bet or other account concern, you should stop using the account and raise the matter through the available support channel.

Placing and confirming bets

A bet is generally treated as placed only after you submit it through the relevant betting interface and the system confirms acceptance. Selecting an outcome, entering a stake or adding a selection to a bet slip does not by itself mean that a bet has been accepted. You should wait for the confirmation message or other confirmation shown in your account.

Before confirming a bet, check the event, market, selection, odds or applicable terms, stake, bet type and any other displayed information. You should also check whether the bet is single, multiple, combination or another available format. Once accepted, a bet will normally be binding and may not be changed or cancelled unless the applicable rules specifically allow it.

Displayed prices, odds, balances and other information may change before a bet is accepted. A bet may be rejected or returned for review if the displayed information is incorrect, the market has closed, the event status has changed, the account is restricted or there is a technical or security issue. Where a price or market condition changes, you may be asked to confirm the amended details before the bet is accepted.

Bet limits and accepted stakes

Minimum and maximum stakes, market limits and other restrictions may apply. These can vary according to the product, event, market, account, applicable law or risk controls. The limits shown at the time of placing a bet are the limits that should be relied upon. Casino Mate may accept a lower stake than requested or decline a bet where a limit, restriction or other condition applies.

Errors and irregular bets

If a clear error, system fault, pricing mistake, market error or other obvious mistake affects a bet, Casino Mate may take reasonable steps to correct or void the affected transaction in accordance with the applicable terms. This may include returning the stake or applying the correct result where permitted. Bets connected with fraud, collusion, manipulation, misuse of an account or a technical exploit may also be investigated and treated in accordance with the relevant rules.

You must not attempt to exploit a software defect, delay, incorrect price, communication error or other technical issue. If you identify a possible error, you should avoid relying on it and notify Casino Mate through the available support channel. Any correction or review will be considered against the relevant records, market rules and applicable terms.

Results, settlement and account records

Bets are settled using the official result or other recognised result source relevant to the event or game. The applicable market rules determine how a result is treated, including abandoned, postponed, suspended, dead-heat, tied, cancelled or otherwise unresolved outcomes. Different products and markets may have different settlement conditions, so you should read the rules displayed for the specific market before placing a bet.

If an event is postponed, interrupted or changed, the bet may remain valid, be carried forward, be settled under the relevant market rule or be declared void. The treatment will depend on the type of bet, the event and the applicable conditions. Where a result is corrected or officially changed, Casino Mate may adjust the settlement to reflect the final result under the relevant rules.

Your account history, bet receipt, transaction record or other record made available by Casino Mate should be checked regularly. If you believe a bet has been settled incorrectly, you should raise the issue through the available support channel as soon as reasonably possible and provide the relevant account and bet information. Reviews may require verification of the account, bet details, event information and applicable rules.

• A winning return is credited only after the bet has been accepted and settled as a win.
• A void or cancelled bet is handled according to the rule applying to that market or product.
• A loss is recorded where the accepted bet is settled as unsuccessful under the applicable rules.
• Any tax, fee, charge or adjustment that lawfully applies will be handled in accordance with the relevant terms.
• Account balances and transaction records may be subject to review, correction or reconciliation where an error is identified.

Settlement information shown on the website is provided for general guidance and may be updated when official information becomes available. If there is a conflict between a summary displayed on a betting screen and the full rules for the relevant market, the full applicable rules will generally govern.

Disputes about a bet or result

If you wish to question a bet, settlement or account entry, include enough information to allow the matter to be reviewed, such as the relevant date, market, selection and transaction reference where available. Casino Mate may assess the matter using system records, bet confirmations, official results and the rules that applied when the bet was accepted. A review does not automatically change the original settlement.

Payments, cancellations and responsible gambling

Deposits and withdrawals must be made using payment methods that are authorised for your account and used in accordance with the applicable payment conditions. You must not use a payment method belonging to another person unless this is expressly permitted. Casino Mate may delay, reject or review a payment where additional verification is required or where a transaction presents a legal, security or fraud risk.

A deposit is not a bet, and placing a bet does not guarantee that a withdrawal request will be immediately available. Account funds may be subject to open bets, verification checks, responsible gambling controls, payment processing requirements or other applicable conditions. You should review the relevant account terms before depositing or requesting a withdrawal.

Except where a specific rule provides otherwise, accepted bets cannot be cancelled simply because you have changed your mind. If a cancellation, cash-out or similar feature is made available, it may be subject to conditions, technical availability, market status and confirmation. A request is not effective unless it is confirmed by the system.

Gambling responsibly

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you start and take regular breaks. Never chase losses, borrow money to gamble or gamble to deal with stress or financial difficulty.

1. Set personal spending and time limits before using the service.
2. Keep gambling separate from essential household or living expenses.
3. Stop playing if gambling is no longer enjoyable or is affecting your wellbeing.
4. Use available account controls, including deposit, spend, loss, session or time limits where offered.
5. Consider taking a break or requesting account closure if you are concerned about your gambling.
6. Seek independent support from an appropriate Australian gambling-help service if you need assistance.

You should not gamble if you are under the influence of alcohol or another substance, feeling distressed or attempting to resolve financial problems. If another person is pressuring you to gamble or access your account, stop using the service and seek appropriate assistance. Responsible gambling tools are designed to help you manage your activity, but they do not remove your responsibility to make careful decisions.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to services, technology, law or operational requirements. The current version published on the website applies to activity undertaken after it becomes effective. If you have questions about a particular bet, review the market information and applicable terms before placing it.

If any part of these Betting Rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules do not limit any rights or protections that cannot lawfully be excluded under applicable Australian law.