- OperatorJacked Affiliates Ltd
- Established2011
- GamesOver 650 titles
- Withdrawal limit$10,000/week, $20,000/month
How to get in touch
For assistance, send an email to support@casinomate.wtf. Our team can review your question and provide information relevant to your account or the service. Support requests are generally answered as soon as possible, usually within 24 hours, although response times may vary depending on the nature and complexity of the enquiry.
To help us deal with your request faster, include your account email address or username, a short description of the issue, and screenshots if relevant. Please do not send your password, full payment card details or other sensitive security information by email.
Common reasons to contact support
- Account access, profile details and verification questions
- Deposits, withdrawals and payment-related enquiries
- Questions about applicable bonus terms and conditions
- Technical problems, errors or difficulties using the website
- Responsible gambling requests, including help with account controls or taking a break
Before sending your message
Choose a clear subject line and describe what happened, including any relevant dates, transaction references or error messages. If the issue concerns a particular page or feature, explain the steps that led to the problem. This information can help support investigate the matter without unnecessary delays.
For account-related enquiries, contact us from the email address associated with your Casino Mate account where possible. If you are contacting us about responsible gambling, you can say so clearly in your message so the request receives appropriate attention. Never share your login password or ask another person to access your account.
